How to fix attach screenshot in Jira with Java 8 Windows 8 64-bit and Chrome 42+

Wondering why you can’t get attach screenshot working in Jira after updating Chrome? Well that’s because Chrome disabled the plugin support from version 42+ (April 2015). To make matters worse if you previously had the old 32-bit chrome installed it wont auto update to the new 64-bit chrome so you will have a mix of 32 and 64-bit Java installations and it all starts to go haywire pretty quickly.

If you have 64-bit Windows:

  • So firstly – go re-download chrome. This will overwrite your 32-bit version with the new 64-bit version https://www.google.com/chrome/browser/beta.html
  • Uninstall any 32-bit Java versions you have installed
  • Then get the latest 64-bit Java for Windows
  • Then paste this into Chrome URL bar and hit enter chrome://flags/#enable-npapi
  • Enable NPAPI
  • Hit relaunch in the bottom left
  • Then you should be good to go again with Jira

If you have 32-bit Windows:

  • Get the latest Java (32-bit) uninstall any 64-bit version you have installed as they wont work
  • Then paste this into Chrome URL bar and hit enter chrome://flags/#enable-npapi
  • Enable NPAPI
  • Hit relaunch in the bottom left
  • Then you should be good to go again with Jira

If you don’t know what windows you have Google how to find out.

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