For some time now users have been complaining about issues with Adobe Creative Cloud that cause them to keep getting logged out from the Adobe CC Application repeatedly. This means they need to log back in every few minutes and lose access to fonts and other key services like shared files and libraries repeatedly while part way through working on a project.
Adobe has remained somewhat silent on the cause with little to no assistance provided on the forums; some ‘fixes’ have been suggested, but users are getting mixed results (1 2 3 4 5 6). Personally, I tried all of the options listed in the forum, and it made no difference the only resolution was a scratch reinstall listed below.
Option 1 – Suggestions from Adobe (try first):
- Open Activity monitor from Spotlight (Mac) or Task Manager (Windows) and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe CEF, Adobe Updater, Adobe Crash demon process and much more.
- On a Mac:
- Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.
- Now navigate to Application Support/Adobe/OOBE/.. folder.
- On a PC:
- Navigate to C:\Users\<yourusername>\AppData\Local\Adobe\OOBE
- Delete opm file under OOBE.
- Go back up one directory and rename the OOBE folder to OOBEold.
- Check if you have “AAMupdater” folder in the same location.
- Please rename it to “AAMupdaterold”.
- If you can’t rename the folders, it’s due to one of the Adobe processes using it. Make sure you have killed off all the Adobe processes in step 1.
- Quit the creative cloud application from the taskbar
- Then re-launch the Adobe creative cloud application, sign-in and click on Apps tab.
Unfortunately, this method doesn’t work for some people and most in that boat are reporting a full reinstall is the only way to fix it.
Option 2 – Reinstall from scratch:
- The steps below are for Windows, but it’s the same kind of process on Mac. Unfortunately, you will need to re-download all software.
- Open Adobe Creative Cloud and uninstall all apps. I removed all settings also, however, if you have complicated settings/setups you wish to retain it may be an idea to select the option to keep your settings.
- Continue this for each of the apps you have installed until there’s none left.
- Then open your start menu and type “remove” the “Add or remove programs” option will show up, select this one
- In the add/remove programs control panel search for Adobe
- Uninstall any remaining Adobe products, in Particular, “Adobe Creative Cloud.”
- Optional (recommended if you don’t have any important settings you need to retain). Download the Adobe Creative Cloud Cleaner Tool this will remove all traces of Adobe settings files from your system and ensure you have a clean reinstall. Instructions can be found on the page with the download links for the tool.
- Finally, check for Adobe folders under
- Delete any Adobe folders you find in these locations
- Restart your computer
- Redownload the Adobe Creative Cloud installer
- Login and re-install your applications
- You should no longer be logged out repeatedly