Breville Series Water Filters BWF100 Orange Substance
When I recently purchased some new BWF100 water filters for my BES860 recently I noticed they no longer contained a black charcoal substance but instead seemed to have a bright orange resin-like material inside. I wondered if perhaps they were fake or counterfeit and contacted Breville support to determine if they were genuine.
Breville support confirmed:
Yes the Resin crystals inside the filter are an orange colour in the New type BWF100 Filters
So it seems if you have filters with an orange substance inside it’s no immediate cause for concern if you know they came from a real source. That said, there are many counterfeit filters around on the Aussie market especially eBay. Given you are drinking the stuff that passes through these filters I STRONGLY recommend getting your filters from a known source (Harvey Norman, JB HiFi, David Jones, etc. many Aussie retailers sell genuine filters). If you purchased your filters on eBay and have no idea if they are genuine you could literally be drinking poison and I suggest you throw them out if you can’t verify their authenticity. Another option is to have the filtered water tested for chemicals.
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Well that’s interesting because I just got off a call with Breville who said they have never changed their filters and that they have had many reports about poorly made filters filled with orange material. She said some retailers are buying them from China and passing them off as genuine products. Mine were clearly fake, Outer material was frizzy and coming off, all squashed into an apparently counterfeit Breville box and inaccurately constructed with large overhanging edges.
The information above came direct from Breville. They confirmed in email and by phone that they had changed from Activated Charcoal filters to Resin based filters and the resin based filters were orange. So unless Breville themselves were selling the counterfeit filters the information they provided you seems incorrect.